Termin realizacji zamówienia jest precyzyjnie określony w opisie każdego produktu.

Złożenie zamówienia przez Klienta stanowi jednoznaczną akceptację wskazanego terminu dostawy.

No. There is no way to speed up order fulfillment.

No. Each order is processed individually.

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You can check the current order status and planned delivery date here:

Yes. You can change the product in your order until the goods are prepared for shipping.

To change a product in your order, please contact us via the contact form

Message subject: Product change.

Yes. You can change the size of the product in your order until the goods are prepared for shipping.

To change the size of a product in your order, please write to us via the contact form.

Message subject: Resizing.

Yes. You can change the delivery address of your order until the goods are prepared for shipping.

To change the delivery address in your order, please contact us via the contact form.

Message subject: Change of delivery address.

Yes. You can cancel your order until the goods are prepared for shipping.

To cancel your order please contact us via the contact form.

Message subject: Order cancellation.

Cancellation of an order is final - it is not possible to reinstate a canceled order for fulfillment.

Yes. You can return your order within 14 days.

Return procedure and form: https://serumstudios.eu/pages/returns

No. The store does not process exchanges - to exchange a product, you must place a new order.

In the event of a delay, the Customer has the right to decide whether he or she wants to wait longer for the product or cancel the order.

To contact us, please write to us via the contact form https://serumstudios.eu/pages/contact or by e-mail: contact@serumstudios.eu

ATTENTION:

• it is not possible to contact the store by telephone.
• We do not answer questions regarding orders on Instagram, Facebook, Tiktok.
• SMS notifications are generated automatically – we have no way to respond to them.

Orders are delivered from Monday to Friday via the courier company InPost or DPD.

Yes. When your order is shipped, you will receive an email from the courier company - the message includes the option to redirect the package.

Cash on delivery is unavailable.

Available payment methods include BLIK, Przelewy24, Apple Pay, PayPal, cards.

This is probably an attempt to scam and extort money - ignore the message.

The message has no connection with your order in our store.

In case of any complications with your order, including delivery, we will contact you personally by writing to the following e-mail address: contact@serumstudios.eu