PREORDER - Most Frequently Asked Questions
Preorder (pre-sale) is a form of sale where customers have the opportunity to place an order for a product before its official release at a price lower than its regular price.
- The price of a product available for preorder is significantly lower than its regular price.
- Placing an order during a preorder ensures receiving the product, especially for items in high demand.
- Preordering helps reduce excess inventory and, consequently, decreases the amount of waste generated during production, making it an environmentally friendly solution. środowisku.
Orders placed during preorder will be fulfilled within 2 to 6 weeks from the end of the preorder period for the specific product.
The fulfillment timeframe for preorder orders is specified in the product description of the preorder item as well as in the confirmation email acknowledging the order for processing.
Orders placed by customers during preorder are fulfilled in the sequence they are received.
Additionally, the sequence of deliveries for individual products/colors/sizes from the workshop is also significant.
No, it is not possible to expedite order fulfillment.
In the event that you haven't received an order confirmation, please contact us: https://serumstudios.eu/en/contact/
Subject of the message: Order Confirmation Inquiry
In the message, please provide the following details::
- Full name
- Delivery address
- Email address
- Phone number
You can check the current status of your order by accessing the "order details" provided in the email confirming the acceptance of your order for processing.
Yes, you can change the product in your order until the end of the preorder period.
To change the product in your order, please contact us: https://serumstudios.eu/en/contact
Subject of the message: Product Change Request
Yes, you can change the size of the product in your order until the end of the preorder period.
To change the size of the product in your order, please contact us: https://serumstudios.eu/en/contact
Temat wiadomości: Zmiana rozmiaru.
Yes, you can change the shipping address for your order until the item is prepared for shipment.
To change the shipping address in your order, please contact us: https://serumstudios.eu/en/contact
Subject of the message: Change of Shipping Address
Yes, you can cancel your order until the item is prepared for shipment.
To cancel your order, please contact us. https://serumstudios.eu/kontakt/
Subject of the message: Order Cancellation.
Order cancellation is final - there is no possibility to restore a cancelled order for processing.
Yes, you can return the preorder order within 14 days.
Return procedure and form: https://serumstudios.eu/returns/
No, the store does not process exchanges. To exchange a product, you need to place a new order.
In the event of a delay, the customer will be informed about the situation and the new delivery date via email.
If there's a delay, the customer has the right to decide whether to wait longer for the product or to cancel the order.
To contact us, please use:
Contact form:: https://serumstudios.eu/en/contact/
or via email address:: contact@serumstudios.eu
ATTENTION:
- There is no option for telephone contact with the store.
- We do not respond to questions regarding orders on Instagram, Facebook, or TikTok.
- Email and SMS notifications are generated automatically - we do not have the ability to respond to them.
Orders are delivered Monday through Friday via the courier company DPD.
No, however, there is an option for delivery to a selected DPD PICKUP point.
Yes. Once your order is dispatched, you will receive an email from the courier company DPD, which includes the option to redirect the parcel.
No, each order is processed individually.
Cash on delivery payment is not available.
Available payment methods: BLIK, Przelewy24, PayPal, credit/debit cards.
This is likely an attempt at fraud and money extortion - please ignore the message.
The message has no relation to your order in our store.
In case of any complications with your order, including delivery issues, we will personally contact you from the email address:
